Systems Administration
SYSTEMS ADMINISTRATION
CTONC offers PC and Server Support that is designed to maintain and enhance your technical environment. Desktops, laptops, printers, and servers are included as well as hardware and software issues. We have years of experience in performing customer support services that have resulted in the development of procedures and practices that are effective and efficient. Our technical expertise covers most hardware and software products, including all Microsoft technologies including all versions of Microsoft Windows, SMS (Systems Management Server), Exchange, Sharepoint*, CRM* (Customer Relationship Management), Cisco, Anti-Virus and Mal-ware prevention solutions, Executouch (Point of Sale), Dell, Compaq hardware, and HP printers to name a few. Our support services allow you to focus on your day-to-day business issues by maximizing up time in the LAN environment. Our other services include:
Customer Support Services
• 24/7 Operations
• Technical Problem Resolution
• Automated Call Tracking Systems & Report Analysis
• Remote Access
• Quality Assurance
• Hardware/Software Maintenance & Acquisition
• Standard Operating Procedures
• Information on any Modifications, New Releases, and Versions of the Software
PC & Server Support
• Configuration Management
• Database Applications Support
• Information Management
• Computer and Network Operations Support
• Troubleshooting, Repair and Maintenance
• Adds, Moves and Changes
• Install Racks and Servers in Racks (Rack & Stack)
• Server Administration and Monitoring
*These services are provided through our Partnership with Microsoft and/or other Microsoft Partners.
